RBK are delighted to invite you to our Annual Credit Union Seminar.
Our programme for the day includes our annual benchmarking survey results and recent developments in the sector. Following the significant disruption of the Covid pandemic, there are a number of key trends emerging. Our Seminar this year will focus on embracing technology to streamline processes, improving the member experience and using the strategic plan to build a sustainable business model. We will also look at how HR Culture and Operational Resilience will be key areas for future consideration.
We are also excited to host a panel discussion with a number of Credit Union CEO’s to discuss their successes and learnings in growing the loan book.
Programme:
9.30am Registration, Tea / Coffee / Refreshments
10.00am Welcome & Introduction
10.10am Benchmarking Results 2022
Ronan Kilbane, Partner, RBK
Results from the annual RBK Credit Union Benchmarking Survey
10.45am Using Automation to Improve Efficiency and Member Experience
Simon Kennedy, Action Point
Getting on-board with a Digital Transformation strategy to improve efficiency and wow your members
11.25am Break
11.40am Strategic Update – Building a Sustainable Cost to Income Model
Colm O'Grady, Partner, RBK
Developing the right strategies to ensure long term sustainability including loan products, other income streams, cost reductions and infrastructure
12.20pm Regulatory Update - Developing an Operational Resilience Framework
Michelle O'Donoghue, Director, RBK
Key Steps to prepare for and respond to the next business disruptor
1.00pm Lunch
2.00pm Engaging for Success - HR & Employee Engagement
Yvonne Clarke, HR Solutions Manager, RBK
Achieve your strategic goals and objectives with high levels of organisational performance by implementing the right employee engagement culture.
2.40pm Success Stories in Growing the Loan Book: More than just a Moneylender
Panel discussion with high achievers in this area
3.30pm Conclusion & Close
Our offices are strategically located to service our market and are easily accessed from any location nationwide.